Frequently Asked Questions
How We Work
Working with us should feel straightforward, transparent and genuinely collaborative. We keep the process lean and focus on outcomes that matter rather than busy work.
Our team stays close to your goals, adapts quickly when realities shift, and measures success by the results you actually experience, not by how long a checklist grows. This section lays out how we keep the relationship simple while keeping the delivery sharp.
Why have I never heard of Migr8IT?
We’ve spent years focused on delivering results rather than building a loud marketing presence. Most of our work comes from referrals and long-standing relationships, so we’ve grown quietly by doing good work, not by shouting the loudest.
Unlike some providers whose model depends on selling software licences or pushing a particular platform, our focus is much simpler, deliver the right solution with the least risk and the most value. That means your goals come first, not a sales target.
You may not have seen our name everywhere, but organisations across sectors have been relying on us for years - quietly, consistently and successfully.
Does being a smaller team limit what you can deliver?
Not in the slightest. Our size gives us something larger providers often struggle to match - agility.
You deal directly with the people doing the work, decisions happen quickly, and your project never gets lost in a departmental maze. When a situation calls for more capacity, we scale through a trusted network of specialist partners who already understand our methods and standards.
You benefit from the responsiveness of a compact team with the reach of a much bigger one, without the overhead, delay or unnecessary bureaucracy that can easily delay progress.
What does a typical engagement look like?
We start by getting to know your environment and goals through a focused discovery phase. From there, we build a clear plan and usually deliver a proof-of-concept so you can see the approach working before anything moves at scale. Once you’re confident in the direction, we handle the full delivery, solution design, implementation, testing and roll-out, keeping you informed at each step. The process is structured enough to stay predictable, but flexible enough to adapt.
Do you work with international customers of different sizes?
Yes. We support world-leading enterprises with extensive Lotus Notes estates, government bodies with strict compliance requirements, and smaller organisations that need focused, efficient delivery. The scale may differ, but the approach stays consistent with clear communication across time zones, a disciplined delivery process, and a team experienced in navigating the expectations of complex environments. Whether your organisation is global or local, large or lean, we adapt our methods so the experience remains smooth and the results remain dependable.
Can you support us across multiple time zones?
Absolutely. We currently work with organisations around the world and schedule communication in ways that suit your team. Whether it’s early calls, late meetings or asynchronous updates, we keep the rhythm workable on both sides.
Can you work with government, regulated or high-security organisations?
Yes. We have UK Security-Cleared consultants experienced in government, finance and regulated industries. We follow strict security practices and can work within controlled environments.
Do you provide cost estimates before starting migration work?
Yes. After a discovery phase, we provide a clear, itemised estimate based on the size, complexity and condition of your Domino environment. We also produce a detailed statement of work so the scope and deliverables are fully understood with no surprises.
What tools do you use for migrations, and how do they benefit my project?
We use a mix of our own proprietary migration tooling and proven, industry-leading software, not because we’re trying to sell licences, but because every project needs the right tool for the job. Our in-house tools are built specifically for the quirks of Lotus Notes and Domino, giving us precise extraction, analysis and transformation capabilities that generic platforms can’t always achieve. For larger or more complex estates, enterprise-grade migration software can offer additional scale and automation. Our goal is simple, choose the combination that delivers your migration with the least risk, the highest accuracy and the smoothest path to the outcome you want.
How do you communicate progress during a project?
We keep communication simple and predictable. You get clear milestones, short progress updates, and quick visibility of anything that needs a decision. No jargon, no disappearing acts, just steady, useful information that keeps everyone aligned without drowning your team in status reports.
Will we have a single point of contact throughout the project?
Yes. You work with a consistent lead who understands your goals, knows the details of your environment, and stays with you from planning through delivery. It keeps communication clean and builds trust, rather than passing you around a support queue.
How quickly can you start once we decide to go ahead?
We move fast. Because we’re a specialist team, we don’t carry heavy onboarding bureaucracy. Once we understand your requirements, we agree a start date and begin work promptly, often far sooner than large providers can mobilise.
How do you ensure projects stay within budget and timeline constraints?
We start with a realistic discovery and scoping phase, provide an itemised estimate, define milestones, and include buffers for risk mitigation. We also recommend incremental or phased approaches where necessary, which prevents surprises and makes workloads manageable. Throughout, we maintain clear communication and prompt issue escalation to prevent small problems from becoming costly delays.
100% of our projects have been delivered on schedule and on budget, so our record speaks for itself.
How do you work with internal IT teams or other third-party suppliers?
We treat internal and external teams as partners, not obstacles. Whether you need us to take the lead or slot into an existing structure, we adapt. Our team has spent years working alongside in-house IT departments and specialist suppliers, so collaboration is second nature to us. Clear roles, clean communication and shared objectives keep everything smooth.
How do you ensure the project stays on track and doesn’t drift?
We plan carefully upfront, define scope clearly, and run to tangible milestones. Regular check-ins and early testing help catch surprises before they turn into delays. Because there’s no big chain of command, decisions are made quickly, keeping momentum high and the delivery tight.
What happens if we need to adjust scope or priorities mid-project?
It’s normal for priorities to shift. We handle changes pragmatically: assess the impact, agree the adjustments with you, and update the plan. No drama, no bureaucracy, just a transparent conversation that keeps the project moving in the right direction.
Do you offer fixed-price options as well as time-and-materials?
Yes, depending on the type and clarity of the work. Where a project is well-defined, we can offer fixed pricing for predictability. For more exploratory or complex environments, time-and-materials can be more cost-effective. We’ll guide you towards the model that makes sense for your situation.
What makes your approach different from general IT providers?
We’re specialists, not generalists. That means greater understanding, fewer mistakes, clearer communication and insights shaped by years of working with Lotus Notes and Domino. We keep delivery straightforward, avoid unnecessary complexity, and focus on results that make a tangible difference, not just activity for activity’s sake.
Do you work in agile projects, and how do you adapt to agile ways of working?
Yes. Many of our engagements follow agile methodolgies, and our team is comfortable operating in that rhythm. We work in short, focused iterations, share progress early, and adjust priorities based on what delivers the most value next. Because we’re a small, highly experienced team, we fit naturally into agile teams and collaborate closely with product owners, internal IT, and other suppliers. The goal isn’t to follow a textbook process, it’s to give you fast feedback, predictable momentum and a steady flow of working results without adding unnecessary overhead.
Strategy, Planning & Risk
Every Lotus Notes / Domino environment carries its own history, quirks and potential pitfalls, so managing risk isn’t a box-ticking exercise for us, it’s the core of the way we plan.
We map the landscape early, identify where the real sensitivities lie, and design a migration or support path that avoids disruption rather than reacting to it.
Our experience lets us identify risks long before they surface, and our process reduces uncertainty for you, clear milestones, predictable outcomes, and no surprises. It’s a careful, steady strategic approach built to protect the systems your organisation relies on.
What is the risk of keeping Lotus Notes / Domino?
Lotus Notes / Domino is inherently robust, secure and remarkably resilient and many organisations still rely on the platform.
With the right support, governance and maintenance, they can continue to run reliably for years. There’s nothing unsafe about keeping Domino if it’s being looked after properly.
The real risks appear when Domino is left unsupported or poorly maintained. Outdated servers, unpatched security fixes, undocumented applications, and shrinking internal expertise can all create vulnerabilities over time. As people who built or understood the system move on, the knowledge gap grows and the risk of operational issues, data loss or unplanned downtime increases.
Keeping Domino isn’t the risk.
Keeping Domino without proper support is.
We help organisations maintain stable, well-managed environments so you can keep using Domino confidently, whether for the long term or as part of a gradual transition plan.
What happens if you find problems during discovery such as undocumented business logic or corrupted data?
Finding issues early is exactly why we do discovery first. If we find undocumented logic, data irregularities, or potential compliance/security gaps, we flag them, assess impact, and propose remediation or redesign before migration proceeds. That way you make informed decisions, and we avoid propagating or amplifying issues into a new system. Our goal is a clean, stable base rather than migrating and rediscovering old problems.
How do you protect our data during extraction and migration?
We use secure, encrypted processes and enforce strict access controls. Data is only handled by experienced consultants and is tracked through each step of extraction, validation and migration.
Will migrating or upgrading my Lotus Notes / Domino environment cause downtime?
We plan carefully to avoid disruption.
Through a discovery phase, compatibility checks, staged rollout or coexistence periods and thorough testing, we aim for minimal downtime, making the transition smooth and reliable.
How do you prioritise which applications or data to migrate or retire first?
You don’t always need to move everything. We help you prioritise based on usage patterns, business value, complexity, compliance or pain points. Some apps are crucial and need early attention; others might be infrequently used or obsolete and are candidates for retirement. Prioritising wisely helps reduce cost, risk and user disruption and ensures that migration delivers real business benefit.
Why should we assess our current Lotus Notes / Domino usage before planning a migration?
Understanding what you actually use and what you don’t is critical before making any big decisions. It helps avoid migrating redundant apps, reduces costs, and ensures that what gets moved is really needed.
We carry out usage reviews, data-audit and dependency mapping to give you a clear snapshot. That lets us plan a migration or modernisation that matches real business needs rather than guesswork.
Do you recommend migrating everything at once or what’s the alternative?
We usually recommend a phased or staged approach instead of 'big bang'.
Moving entire estates all at once amplifies risk, if anything fails, many systems may be affected. By migrating in phases (per application, module, department or data-set), you contain risk, allow co-existence with legacy systems, and provide smoother transitions. That gives your organisation time to adapt without disrupting everything at once.
What if our Notes applications contain sensitive or classified information?
We have security-cleared consultants who can work within regulated or restricted environments. We follow strict security practices and comply with organisational and governmental standards.
What’s the biggest risk when migrating from Lotus Notes?
The biggest risks usually come from undocumented logic, hidden dependencies or overlooked data. Our discovery and validation processes are designed specifically to identify and neutralise those risks before any migration work begins.
How do you handle confidentiality and access control during engagements?
We follow strict access controls, limit permissions to what’s necessary, and work within your security policies. Sensitive systems and data are handled carefully, with a clear audit trail. Our team is accustomed to environments where confidentiality isn’t optional — it’s fundamental.
How do you handle compliance, security, and data governance during migration or modernisation?
We treat compliance and data governance as part of the baseline requirement, not optional extras.
We assess your regulatory, security or audit requirements early, define access controls, encryption or audit trails where needed, and ensure the migration process meets them. That includes careful handling of sensitive data, validation of data integrity, documentation of changes, and structured testing or verification before go-live.
Support, Maintenance & Upgrades
Keeping a Lotys Notes / Domino environment healthy takes more than routine IT care, it takes people who know the platform. #
Our team has spent years working inside real-world Domino estates. That depth of understanding lets us diagnose issues quickly, keep critical applications stable, and deliver upgrades without jeopardising what already works.
Whether you need steady day-to-day support or careful improvements to long-running systems, you’re backed by specialists who know how to navigate the terrain.
Why choose a specialist Lotus Notes / Domino team rather than a general managed-service provider (MSP)?
Because Lotus Notes / Domino is a niche platform with quirks, custom code, rich-text fields, replication models, legacy integrations and bespoke applications.
A general-purpose MSP often treats it as 'legacy and done.' A specialist team brings deep knowledge, anticipates pitfalls, and ensures upgrades, migrations or maintenance are done right, avoiding hidden risks and future technical debt.
What versions of Notes / Domino do you support?
We support every version, from older legacy releases to the latest HCL Domino/ HCL Notes builds. Whether you're running a 20-year-old setup or the very latest versions, we can support it.
Will migrating or upgrading my Lotus Notes / Domino environment cause downtime?
We plan carefully to avoid disruption.
Through a discovery phase, compatibility checks, staged rollout or coexistence periods and thorough testing, we aim for minimal downtime, making the transition smooth and reliable.
Do you provide ongoing support and maintenance after migration or transformation?
Yes. We can continue to support your new environment, handle maintenance, monitor performance, update applications, and assist with further development or enhancements as your business evolves.
Can you suppprt government, regulated or high-security organisations?
Yes. We have UK Security-Cleared consultants experienced in government, finance and regulated industries. We follow strict security practices and can work within controlled environments.
Can you support our Domino environment even if it’s very old or poorly documented?
Yes. We regularly work with environments that have been untouched for years. We assess the system, document what’s there, stabilise it and create a clear plan for maintenance or modernisation.
What if we don’t know which applications are still in use?
That’s common. We use our analysis tools, usage reviews and interviews to determine which databases are active, which are redundant and which hold important historical data. This avoids migrating or maintaining systems you no longer need.
Do you handle large, multi-server Domino estates?
Yes. We support environments ranging from single-server setups to large, global distributed estates with multiple regions, integrations and custom applications.
What if our Notes applications contain sensitive or classified information?
We have security-cleared consultants who can work within regulated or restricted environments. We follow strict security practices and comply with organisational and governmental standards.
Do you support cloud-hosted Domino environments as well as on-premises?
Yes. Whether your environment is on-premises, hosted, or hybrid, we support all deployment models and help you manage updates, security and long-term stability.
We can also transition your organisation from on-premises Domino to cloud-hosted.
How do you provide support for Domino and Notes environments?
We provide ongoing support through our own ITSM platform, with clear ticketing, prioritisation and communication. Every request is handled by senior consultants who understand the platform deeply, not by a generic helpdesk.
Can you integrate your support process with our existing IT team?
Yes. We typically work alongside in-house IT teams and suppliers every day. Whether you need escalation support, shared responsibilities or full outsourcing, we fit into your existing processes rather than forcing you to adapt to ours.
Can you provide 2nd- and 3rd-line support while our IT team handles day-to-day issues?
Absolutely. Many clients use us as their Lotus Notes / Domino escalation team. Your IT staff handle routine tasks, and we take care of complex issues, architecture decisions and platform stability.
Do you offer proactive monitoring and maintenance?
Yes. We can monitor your Domino environment for performance issues, errors, failed agents, security gaps and early signs of instability. This reduces downtime and prevents issues before they become incidents.
Can you stabilise a problematic Notes/Domino environment before taking over support?
Yes. We often begin with a health check or stabilisation phase, fixing configuration issues, documenting the system and resolving known failures. Once the environment is healthy, ongoing support becomes predictable and reliable.
What if we only need short-term support during a migration?
We can do that. We often provide temporary support to keep Domino stable while your organisation transitions to a new platform. This ensures you don’t have to maintain expertise in a system you’re planning to retire.
Can you guarantee support delivered by experts?
Yes. Our experts typically have 20+ years of hands-on Lotus Notes / Domino experience.
You’re never handed off to junior staff or left with someone learning on the job. When additional capacity is needed, we draw on a trusted network of specialists we’ve worked with for years, ensuring you always get genuine expertise and a support team capable of scaling smoothly to meet demand.
Lotus Notes / Domino Migration & Modernisation
Migrating away from Lotus Notes is rarely straightforward. Behind every application sit years of accumulated logic, data models that don’t map neatly to modern platforms, workflows interlaced with business rules, attachments stored in idiosyncratic ways, and embedded objects that behave unpredictably when lifted out of Notes’ ecosystem. These challenges aren’t theoretical, they surface the moment a migration begins.
This is where a specialist team matters. A dedicated Lotus Notes migration partner understands these quirks because they’ve wrestled with them countless times. They know what can be modernised cleanly, what requires careful reconstruction, and how to preserve the integrity of your processes while upgrading the technology beneath them. They anticipate the traps a generalist won’t see until it’s too late.
What does 'low-risk migration' really mean in this context?
It means careful analysis of existing systems, a structured migration roadmap, validation and testing, data integrity checks, and a methodical transition plan all aimed at avoiding data loss, unexpected downtime, or disruption of business processes.
Crucially, this only works with a deep understanding of Lotus Notes / Domino - and that’s exactly where we make the biggest impact.
Can you help us understand which Lotus Notes applications should be migrated, rewritten or retired?
Yes. We run a structured discovery process to analyse your applications, dependencies, data / content, usage patterns and risks. This gives you a clear, evidence-based roadmap showing what to keep, what to modernise and what can be safely retired.
Will migrating or upgrading my Lotus Notes / Domino environment cause downtime?
We plan carefully to avoid disruption.
Through a discovery phase, compatibility checks, staged rollout or coexistence periods and thorough testing, we aim for minimal downtime, making the transition smooth and reliable.
Can you migrate Lotus Notes / Domino environments to Microsoft 365, SharePoint, CRM, or other platforms?
We’re platform-agnostic. While many clients move to Microsoft 365 or SharePoint, we can prepare clean, structured datasets for any modern system, including CRM platforms, custom cloud apps, or other enterprise software.
Our bespoke cloud-hosted web applications integrate seamlessly with Microsoft technologies, using Entra ID (formerly Azure AD) for single sign-on (SSO) and multi-factor authentication (MFA), and supporting embedded experiences within Microsoft applications as well as full business intelligence (BI) integration.
Can you migrate both data and attachments, not just mail or documents?
Yes. We handle all forms of Lotus Notes content. Databases, documents, attachments, custom forms, and data, whether you’re archiving, converting to other formats (PDF/HTML/Word) or moving everything to a new platform.
We can even create secure cloud-hosted web versions of your Lotus Notes apps with identical functionality / workflow and the same user interface. Built on open and established technologies that are easier to support, our web apps extend the life of your critcal Notes applications with the benefits of cloud-hosting and the latest technology.
What happens to custom applications, workflows and business logic during migration or transformation?
We assess everything, not just raw data. We map out application structure, logic, dependencies and integrations, then extract and migrate data safely. That gives you either an archive or a clean dataset for re-implementation on modern platforms.
After migration or modernisation, will I still have access to old data and history?
Yes. Whether we archive data in read-only formats (PDF / HTML / Word), migrate to a new platform, or rebuild applications, we ensure historical data (including attachments and metadata) remains accessible, preserving layout and context.
Do you provide ongoing support and maintenance after migration or transformation?
Yes. We can continue to support your new environment, handle maintenance, monitor performance, update applications, and assist with further development or enhancements as your business evolves.
How do you handle Lotus Notes applications with complex forms, rich-text, embedded objects or unusual data structures?
We’re used to it. With decades of hands-on Lotus Notes / Domino expertise, we handle all the quirks, rich text, nested data structures, attachments, computed fields, agents and integrated workflows / custom scripts. Our tooling and deep understanding of the platform ensure complex applications are supported, migrated or modernised cleanly and accurately.
Can you migrate the design, layout or 'look and feel' of Lotus Notes applications?
Yes. For archiving and migration, we generate high-fidelity PDF, HTML and Word versions that preserve the original layout. For modernisation, we replicate essential behaviour or rebuild the experience using modern platforms such as SharePoint, Dynamics 365 or custom cloud applications.
We can even build secure, custom cloud-hosted web applications that are identical to your custom Lotus Notes applications (user interface, functionality / workflow. security).
How do you ensure the integrity of our data during migration?
We use validated extraction processes, auditing, reconciliation and testing to confirm completeness and accuracy. Every dataset is checked before, during and after migration to ensure nothing is lost or altered.
What if we need to keep Domino running while we transition?
That’s common. We support coexistence periods where the legacy system stays operational while we migrate data and rebuild functionality. We can implement robust co-existence between Lotus Notes and target platforms for business continuity. This approach reduces risk and avoids rushed cutovers.
Are your Lotus Notes migrations automated or manual?
Both. We automate where it’s safe and efficient, but complex systems often require human expertise. Our approach blends automated extraction with hands-on analysis to ensure accuracy and reliability.
Every migration is overseen by a specialist with deep platform knowledge and years of practical experience.
Can you rebuild my Lotus Notes application in Power Apps / SharePoint / Dynamics 365?
Absolutely. We migrate the data, preserve historical records and rebuild the application’s functionality using the Microsoft Power Platform or other modern tools. The result is a cleaner, more flexible system that fits naturally into the Microsoft ecosystem.
For complex or large-scale Microsoft builds, we work with trusted Microsoft partners, combining their platform expertise with our deep Lotus Notes knowledge to deliver exceptional results.
What happens to legacy data after migration?
Legacy data can be archived in high-fidelity formats or imported into your new system. Either way, you retain full access for audits, compliance and historical reference.
What if we don’t know which applications are still in use?
That’s common. We use our analysis tools, usage reviews and interviews to determine which databases are active, which are redundant and which hold important historical data. This avoids migrating or maintaining systems you no longer need.
Can you help us retire Domino completely?
Yes. We identify what must be migrated, what should be archived and what can be safely decommissioned. Once everything is moved or archived, we provide a controlled shutdown plan for the Domino servers.
Can you modernise our Domino applications without changing how staff work?
Yes. We map existing workflows, logic and data structures, then recreate or improve them on the new platform. Users typically see familiar processes with a cleaner, more modern interface.
The benefit of this approach is higher user adoption, less down-time and fewer training requirements.
What if our Notes applications contain sensitive or classified information?
We have security-cleared consultants who can work within regulated or restricted environments. We follow strict security practices and comply with organisational and governmental standards.
Can you help us modernise Lotus Notes workflows into automated Power Automate flows?
Yes. Once data and logic are mapped, we can rebuild workflows using Power Automate or other automation tools, often improving efficiency and reducing manual steps.
Can you extract attachments and embedded files from older Notes databases?
Yes. We extract attachments, embedded objects and rich-text content, even from very old database designs. We convert or restructure them as needed for the target platform.
What’s the biggest risk when migrating from Lotus Notes?
The biggest risks usually come from undocumented logic, hidden dependencies or overlooked data. Our discovery and validation processes are designed specifically to identify and neutralise those risks before any migration work begins.
How long does a typical Lotus Notes migration take?
Timelines vary depending on the size and complexity of your environment. After discovery, we give you a realistic project schedule with clear milestones. We don’t rush risky steps, and we avoid unnecessary delays, the plan is always driven by your operational needs.
Can you extract and preserve historical Notes mail databases (NSF)?
Yes. We can migrate mail to Microsoft 365 or another platform with coexistence during the migration, or archive it in high-fidelity formats that preserve layout, attachments and metadata for audit or compliance needs.
What if our Notes applications integrate with other systems?
No problem. We document every integration during discovery and ensure equivalent or improved connections exist in the new environment. Nothing important gets dropped.
Can we migrate in phases instead of all at once?
Yes. Phased migration is often the safest approach. We can move specific applications, departments or data sets in stages while your core Domino system continues operating normally. We can also implement cross-platform co-existence for business continuity.
Do we need to maintain Domino during the migration?
In most cases, yes. We can stabilise and maintain your Domino servers during the transition to avoid downtime and ensure the environment remains healthy while work is in progress.
